Excellent oven - I bought two!!
The Entertaining Mom
11/30/2019
I cannot say enough about how great these ovens are!! The meat probe thermometer is such a great feature that we use it weekly. Customer service on the unit is fantastic as well! We will put these ovens in every home we own!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Defective product - Do not buy it!
ClarkJ
4/28/2019
Model #KODE500EWH02
Serial #D64714898
Purchased May 2017
The blue interior finish in the two ovens are cracking, flaking and coming off. As shown in the attached photo, some pieces have a width of about the diameter of one dime, and some pieces have a width of about the diameter of two to four dimes.
The pieces that I have discovered so far have all come from the front lip area of the interior cavity, near the edges. Both the top and bottom ovens are showing the exact same problem in the exact same location. There may be additional areas of cracking/flaking, but I do not want to damage the oven by testing other sections of the interior finish. It is clear from a close up inspection of the front lips that there is a weakness in the interior finish, and that additional areas will likely crack/flake off.
The front lips of the two ovens are not an area that needs to be cleaned, nor is this an area that is touched during placement of food dishes on the racks in the oven. Thus, this portion of the ovens was never touched during use. Also, neither of the ovens have yet been run through a self-cleaning cycle which results in high heat. Of course, the ovens are presumably designed to handle the heat associated with this cycle, but I am mentioning this fact anyway. Since purchase, the ovens are used only a few times per week for normal baking and cooking.
These ovens have a convection feature that circulates air throughout the oven. The convection feature cannot be used because pieces of the interior finish may become lodged in the food containers. Thus, this is not merely a cosmetic issue. Furthermore, now that there are large surface areas of the oven that are not protected by the interior finish, I am concerned that the ovens may become damaged during normal use.
I called Kitchenaid Customer Service at 866-524-3852 and was told by Brandy that Kitchenaid cannot provide any assistance because the one year parts and labor warranty is expired. I registered the oven with Kitchenaid upon purchase so they were able to locate the initial registration, but then Brandy simply confirmed that this issue fell within the one year parts and labor warranty. The ovens were professionally installed by our kitchen renovation contractor, but they have no responsibility for the defective ovens, and nothing related to the installation would have damaged this part of the ovens since the ovens came fully assembled.
Brandy at Kitchenaid referred me to their factory-authorized repair service that covers my location, which is "Quaker City Factory Service" (215-455-4700), and offered to arrange for a service call at a cost of $105 that I would have to prepay. Brandy at Kitchenaid did not know whether a problem like this is fixable. She was not aware of any solution to fixing the problem. She also suggested that I call Quaker City directly to speak to them about the problem. I declined the service call option.
I called Quaker City Factory Service last week and explained the problem to their service technician. The service technician informed me that there is no repairable solution to this problem, so there is no point in setting up a service call. He said that there is a heat resistant paint marker that can cosmetically touch up oven liners, but this would not provide a solution to the problem, and would not prevent additional areas from flaking off.
The problem with this double oven is clearly the result of a defect in materials and workmanship that existed when the appliance was purchased, and thus is covered under Kitchenaid's First Year Limited Warranty. However, since that time window has expired, we are out of luck.
No more Kitchenaid products for us, ever!
Originally posted on Kitchenaid.com
No, I do not recommend this product
Slow to heat up
MarshaS
4/8/2019
I find this double oven needs 15 minutes to heat to the correct temperature. Therefore I bought a counter top toaster oven and use it most of the time. Also the corners bake quicker than the middle.
Originally posted on Kitchenaid.com
No, I do not recommend this product
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If only it worked!
Deb S
3/18/2019
I bought this oven just this past November. (2018) Have had to have it serviced 3 times. Oven will not stay up to temperature. Hot spots in back of oven. Right now control panel not working at all. Another repair man coming tomorrow. AAArrrrgggg! Be warned!!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Beautiful Oven with great features
KPM-2
2/12/2019
We had a Kitchenaide oven for 22 years and it finally went out. I wanted another oven I could depend on. The oven looks great! The middle racks glide out, and the features are easy to use. It has everything I wanted. Love it so far. I hope it lasts as long as the other one did.
Originally posted on Kitchenaid.com
Yes, I recommend this product
Worth every penny
Tooties
1/8/2019
Purchased this to replace 20 yr. old KitchenAid double ovens. Old ovens had noisy fans from day one. These ovens are QUIET, barely hear the fans running. I love the SatinGlide racks, what a clever feature. Cooking temps are spot on. Glass oven doors are definitely see-through and easy to clean, inside and out. Lighting is superb, no need to open doors to take a peek. The adjustable tones are good, I don't have any problems hearing them. The 2 suggestions I have to make it better are #1 put the "0" on the keypads where most keypads are, underneath, not off to the side. #2 Add an override feature to manual convection cooking and rapid preheat. I bake/cook most items at 350 degrees which is 325 convection, and to have to select manual temperature then select rapid preheat each time gets tedious. I gave the ovens 5 stars because the performance and features far out weigh the 2 minor inconveniences.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Cleans Terrible
Mteijelo
1/3/2019
This double oven was purchased in November 2018. The oven looks beautiful. However, it has a flaw in the door design. There are big rectangular holes along the door which I'm sure should be there. The problem is that when the juices from a roast get in the there is no way to clean the drippings from the glass. There are four pieces of glass. The two interior ones there's no way to reach and Kitchenaid says it's cosmetic and won't help despite it being one month old. Don't buy!
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Saved our Thanksgiving
anorwaynor
12/28/2018
Our old double oven went out about 10 days before Thanksgiving. Because of shipping delays we were afraid we couldn't get a new double oven with the features we wanted in time. We had a lot of help from the retailer (Best Buy) and Kitchenaide and got the new double oven (with true convection) the Friday before Thanksgiving. Installation went flawlessly and we cooked for nearly 40 guests who were greatly impressed with the performance of the new double ovens.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Just won't work for any length of time
Dannyo
10/24/2018
I bought this oven this year and have had nothing but trouble with it since. Every time I try to use both ovens on convection it shuts down with F2E1 CODE. This has ruined multiple meals. Service techs replaced 2 control boards and touchpad. Repairs have failed. Do I have any recourse on this issue? Obviously a lemon. Please respond. Thank you
Originally posted on Kitchenaid.com
No, I do not recommend this product
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Great ovens!
Mairi
4/10/2018
Love the true convection feature on my ovens. Ovens both bake evenly! They are self cleaning.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Excellent all the way around!!
funsummers5
4/4/2018
We have had the double convection oven for approximately 1 month, I absolutely love everything about it. It's a huge step up from my last kitchen aid oven. The cooking quality is much better, even browning, and quicker with the convection. I especially love the meat probe feature. No more over cooked or under cooked meat! I am so impressed and will continue to use and recommend kitchen aid!!!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Wow ovens
Guce
2/5/2018
I have had these 3 months and had both ovens going on several parties which made the meal faster getting it together.. wow
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Easy to use and like the features
Carol860
1/29/2018
Baked items come out perfect. I like the proofing feature.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Good name
nick name
12/24/2017
We have owned KitchyAid for decades; we purchased based upon representation alone. So far, we have no complaints using the oven only twice since purchase!
Originally posted on Kitchenaid.com
Yes, I recommend this product
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Works great, very little noise.
Nikole__0505
12/8/2017
We purchased our new 30" double wall ovens last month. Our old whirlpool double ovens of 12 years finally died. I was happy when the new kitchen aid fit in the same location with only moderate modifications to the cabinet. Also the convention oven is very quiet.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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FOOD teacher Loves the controls!!!
A2Kat
10/28/2017
My double wall ovens are a great improvement over European old ovens.
The inside is a great blue easy to see when cleaning is needed. Even heat. In my
food classes I had 7 ovens to deal with over the 32 years of teaching, I find the
new KitchenAid a wonderful product.
Originally posted on Kitchenaid.com
Yes, I recommend this product
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